Privacy Policy

Our Policy

Welcome to Transcriptionhub.com's websites (referred to as the "Site" collectively). The following two types of data are collected, stored, used, and disclosed by e24 Technologies LLC DBA Transcription Hub (together with its connected entities, "Transcription Hub," "we," "our," or "us") as described in this privacy statement.

1. Processed data that users of our services (referred to as "Customers") request that we process on their behalf (referred to as "Processed Data"). This category of data includes any information that Customers give us to transcribe, caption, translate, or otherwise process on their behalf. According to the applicable law, when Transcription Hub processes data on behalf of a Customer, Transcription Hub is the "processor" and the Customer is the "controller" of the data.
2. Information, including personal information, that we process for our own business (referred to as "Control Data"), aside from for our recruiting and human resources functions. This includes, for instance, the data we get on the Site as well as the names and contact details of our clients and suppliers. Transcription Hub is the "controller" of such data in accordance with applicable law.

Our collection, use, and disclosure of Processed Data:

We receive data from or on behalf of our Customers and the people who utilize our services. Due to the nature of the Services, this data may include any kind of personal information, such as names, contact details, and other identifying data.

Depending on the specific Services, and subject to our contractual responsibilities with our Customers, we use, disclose, and exchange Processed Data as follows:

Legal Requirements: Transcription Hub may disclose Processed Data if required to do so by law or if Transcription Hub has a good faith belief that disclosing this information is necessary to: (i) comply with a legal obligation; (ii) protect and defend Transcription Hub's rights or property; (iii) take urgent action to ensure the public's safety; or (iv) avoid legal liability.

Protecting Us and Others: To uphold the rules that regulate the Services in terms of law.

Offering Services: To deliver, maintain, and enhance the Services, including through analysis of the Services and dealing with security and business continuity concerns.

Related Companies: Additionally, for purposes associated with this privacy policy, we might additionally divulge processed data to our affiliated companies.

Agents, Consultants and Related Third Parties: Like many companies, Transcription Hub occasionally employs outside firms to carry out specific business-related tasks. Examples of such duties include database maintenance.

Improve our Services: For the purposes of improving our services and our technology.

Business Transfers: We may sell or acquire businesses or assets as our company grows. Processed Data may be included in the transferred assets in the event of a corporate sale, merger, reorganization, dissolution, or similar event, including during the course of such an event's negotiations.

Consistent with Customer Requirements: For any further uses that are requested or authorised by our clients or users, or as reasonably necessary for Transcription Hub to run its business, processed data will be disclosed.

Our collection use and disclosure of Control Data

We may gather personal information and other information from you when you interact with us through the Site or the Services, when you become a customer or a vendor, or both. We may gather the following types of personal data depending on your interactions with us and as further stated below:

• Identification information (such a person's name and email address);
• Commercial data (like transaction data)
• Internet or other network or device activity (like browsing history and log data)
• Location information (such as general location information inferred from an IP address)
• Financial data (such as credit card information);
• Sensory information (such as audio or visual information);
• Professional or employment related data;
• Legally protected classifications (such as gender and marital status if you disclose such information to us); and
• Other information that identifies or can be reasonably associated with you.

Personal Data that You Provide Directly to Us: When you voluntarily provide personal information to us, like when you register for access to the Services (for example, your name and mailing address), use a particular Service, get in touch with us with questions, take one of our surveys, or enter into a contract with us, we are able to obtain that information. Whenever Transcription Hub collects Personal Data we make an effort to provide a link to this Privacy Policy.

Personal Data that We Collect from Third Parties: We obtain personal information from third parties, including lead generation companies.

By voluntarily giving us your personal information, you confirm that you have read this privacy statement and understand that it may be sent from your present location to Transcription Hub's offices and servers as well as those of the permitted third parties mentioned below.

Automatically Collected Data: We acquire and keep certain automatically collected information about your interactions with Transcription Hub through the Site and Services, which is passively collected by a variety of methods. Such data may be kept by Transcription Hub itself or it may be present in databases that are owned and kept up to date by Transcription Hub associates, agents, or service providers. This Site may use such information and combine it with other information to track things like the total number of visits to our Site, the number of visitors to each page of our Site, the Internet service provider domain names of our visitors, and how our users use and interact with the Services. Additionally, Transcription Hub frequently carries out research on the demographics, interests, and behavior of its Customers based on the Personal Data and other information submitted to us in an ongoing attempt to better understand and serve the users of the Services. This research can be gathered and examined as a whole. These details could be disclosed by Transcription Hub to its associates, employees, and business partners. In order to describe our Services to current and potential business partners as well as to other third parties for other authorized purposes, Transcription Hub may also divulge aggregated user statistics.

In order to run our Site, we may additionally employ a tool known as "cookies." When you view our site, the computer that hosts it sends a piece of data to your browser called a cookie. Our cookies aid in extending the functionality of the website and aid in more precise usage analysis. For instance, our site might place a cookie on your browser to enable access to the site without requiring you to repeatedly enter your password or remember it. You can modify your settings to receive notifications whenever a cookie is being set or modified or to completely ban cookies. For further information, please go to your browser's "Help" section(e.g., Internet Explorer; Microsoft Edge; Google Chrome ; Mozilla Firefox ; or Apple Safari). Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.

Online Analytics: We may collect and analyse the information mentioned above, as well as participate in auditing, research, or reporting on our Services by using third-party web analytics services (such those provided by Google Analytics). These service providers may receive the data (including your IP address) gathered by the various analytics technologies mentioned above or may collect it themselves. These service providers use the data to assess how you use the Services, including by noting the website you came from, examining usage patterns, assisting with fraud prevention, supplying you with specific features, and for other purposes. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here. If you receive email from us, we may use certain analytics tools, such as MailChimp, to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.

Tailored Online Advertising: In order to (i) inform, optimize, and serve advertising content based on previous visits to our Services and other sites and (ii) report how our advertising content impressions, other uses of advertising services, and interactions with these advertisements are performing the third parties whose goods or services are accessible or promoted via the Services may also place cookies or other tracking technologies on your computer or other device. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer or mobile browser to deliver tailored advertising (i.e., not just for the Services), you may visit the Network Advertising Initiative's Consumer Opt-Out Link and/or the Digital Advertising Alliance's WebChoices Tool to opt- out of receiving tailored advertising from companies that participate in those programs. Please note that to the extent advertising technology is integrated into the Services, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

We use Control Data for business and commercial purposes as follows:

• Providing Services: To provide, maintain, and improve the Services, including by analyzing the Services and addressing security and business continuity issues. For instance, if you contact us by email, we will use the personal data you provide to answer your question or resolve your problem. Also, if you provide personal data in order to obtain access to the Services, we will use your personal data to provide you with access to such services and to monitor your use of such services.
• Communications:To deliver, maintain, and enhance the Services, including through analysis of the Services and dealing with security and business continuity concerns. For instance, if you email us with a query or concern, we will use the personal information you supply to respond and address the issue. Additionally, if you give personal information in order to access the Services, we will use that information to grant you access to the Services and to keep tabs on how you use them.
• Protecting Us and Others: To enforce the legal terms that govern the Services.
• Compliance with Laws: To abide by the law and when we believe disclosure is necessary to safeguard people's rights, safety, or property (for example, for national security or law enforcement).
• Business Transfers: As part of a business sale, merger, consolidation, change of control, transfer of significant assets, or restructuring that has already occurred or is being planned.
• Consistent with Customer Requirements: For additional reasons that our Customers or their users request or authorize, or as reasonably necessary to carry out our business.

In accordance with applicable regulations, you will be informed if Transcription Hub plans to use any personal data in a way that is inconsistent with this Privacy Policy before or at the time the personal data is obtained.

Some jurisdictions' laws mandate that businesses inform you of the legal justifications for the use or disclosure of your personal information. Our legitimate justifications for processing Control Data, to the extent those laws apply, are as follows:

• Legitimate interests:Most of the time, we handle Control Data on the justification that doing so advances our legitimate business interests in ways that do not conflict with the interests of the individuals whose rights and freedoms are at stake. Examples of these activities include:
  • Protecting our Services, business, personnel and property
  • Customer service
  • Marketing
  • Analyzing and improving our business
  • Managing legal issues
  • We may also process Control Data for the same legitimate interests of our Customers and business partners
• To fulfill our contractual responsibilities to persons: We process Control Data in some cases in order to fulfill our contractual obligations to individuals or to act upon Customers' requests in order to enter into a contract with them.
• Consent: We handle Control Data on the basis of permission where required by law and in certain other circumstances.
• Legal compliance:To meet our legal requirements, we must use and disclose Control Data in particular ways.
• Legal compliance:To meet our legal requirements, we must use and disclose Control Data in particular ways.

Selling Control Data is not Transcription Hub's line of work. However, there are some situations where we transfer the categories of personal data designated as Control Data with specific categories of third parties without further informing you, as follows:

• Business Transfers: We may sell or acquire businesses or assets as our company grows. Processed Data may be included in the transferred assets in the event of a corporate sale, merger, reorganization, dissolution, or similar event, including during the course of such an event's negotiations.
• Related Companies: Additionally, for purposes associated with this privacy policy, we might additionally divulge processed data to our affiliated companies.
• Agents, Consultants and Related Third Parties: Like many companies, Transcription Hub occasionally employs outside firms to carry out specific business-related tasks. Examples of such duties include database maintenance, shipping and fulfillment and processing payments.
• Legal Requirements: Transcription Hub may disclose Processed Data if required to do so by law or if Transcription Hub has a good faith belief that disclosing this information is necessary to: (i) comply with a legal obligation; (ii) protect and defend Transcription Hub's rights or property; (iii) take urgent action to ensure the public's safety; or (iv) avoid legal liability.
• Service Providers: To provide services that complement our own, we use carefully chosen outside businesses and people. Content review, transcription, and translation services, hosting and server co-location, communications and content delivery networks (CDNs), API integrations, media hosting and streaming services, data and cyber security services, billing and payment processing services, fraud detection, investigation, and prevention services, web analytics, data enrichment, email and communication distribution and monitoring services, call, session or activity recording and analysis services, remote access services, performance measurement, data optimization and marketing services, social and advertising networks, content providers, email, voicemails, support and customer relation management systems, and our legal, financial and compliance advisors (collectively, “Service Providers“).
  Depending on their individual responsibilities and objectives in supporting and improving our Services, these Service Providers may have access to your personal data, but they may only use it for the particular limited purposes outlined in our agreements with them.

Your EU Rights and Choices

We provide the options listed below for exercising legal rights and choices, under applicable law, which are subject to important limits or exceptions under applicable law.

• For Processed Data: To provide services that complement our own, we use carefully chosen outside businesses and people. Content review, transcription, and translation services, hosting and server co-location, communications and content delivery networks (CDNs), API integrations, media hosting and streaming services, data and cyber security services, billing and payment processing services, fraud detection, investigation, and prevention services, web analytics, data enrichment, email and communication distribution and monitoring services, call, session or activity recording and analysis services, remote access services, performance measurement, data optimization and marketing services, social and advertising networks, content providers, email, voicemails, support and customer relation management systems, and our legal, financial and compliance advisors (collectively, “Service Providers“).
  Depending on their individual responsibilities and objectives in supporting and improving our Services, these Service Providers may have access to your personal data, but they may only use it for the particular limited purposes outlined in our agreements with them.
• For Control Data: Please get in touch with us using the information below to ensure that your personal data is correct, current, and complete. We'll make a good faith effort to update or amend any personal information in our possession that was previously provided by you through this Site or Services.
  • The law of your jurisdiction (for instance, inside the European Economic Area) may grant you additional rights to ask for access to, rectification of, or erasure of some of your personal data that we store. In some circumstances, you might have the right to obtain a copy of the portable form of the personal information you gave us or ask that we send it to a different party. The law may also grant you the right to request limitations on the processing of your personal data, to object to the processing of your personal data, or to withdraw your consent to the processing of your personal data (which will not affect the legality of any processing that happened before your request takes effect). You may contact us as described below to make these requests.
  • Residents of the European Economic Area and some other countries, for instance, may be able to refuse to have their Control Data used for direct marketing purposes. You can make use of this right by getting in touch with us as stated below. You can limit or stop receiving the relevant communications by following the unsubscribe instructions included in our marketing emails and some other communications. Opt-out procedures, in accordance with current law, may take some time to complete. Opt-out is not available for all communications, including those linked to billing or emergency service alerts.
  • In addition to contacting us with complaints or concerns about our privacy practices, you can also file a complaint with the appropriate governmental body.

Additional California Privacy Notice

Only residents of California are covered by this additional California privacy notice. It relates to personal data we obtain from, or via, the Services, as well as through other channels (such as information collected offline, in person, and over the telephone). It does not apply to the personal data we gather from workers and job seekers while they are still in those roles. It also does not apply to any personal data we obtain from business clients, clients' employees, clients' owners, directors, officers, or contractors when performing or receiving business-related services.

As previously mentioned, we or our service providers may have gathered the following categories of personal data over the previous year for business or commercial purposes: (1) identifiers (like name and email address); (2) commercial data (like transaction data); (3) Internet or other network or device activity (like browsing history and log data); (4) location information (like general location information inferred from an IP address); (5) financial data (like credit card information); (6) sensory data (like customer service recordings); (7) professional or employment-related data; (8) classifications that are legally protected (such your gender and marital status, if you choose to share that information with us); and (9) any other information that identifies you or can be connected to you in some other way.

The sources from which we obtain the aforementioned kinds of personal information are as follows: (1) you directly; (2) the Services you use; and (3) third parties, such as lead generation companies.

As previously stated, we gather the categories of personal information mentioned above for the following business and commercial purposes: (1) to provide the Services; (2) to communicate with you regarding the Services or to let you know about services we believe will be of interest to you; (3) to protect us and others, including enforcing the legal terms that govern the Services; (4) to comply with laws; (5) to facilitate any business transfers for an actual or contemplated sale involving our assets; and (6) as consistent with customer requirements.

California law may permit California residents to request that we:

• Give you a list of the categories of personal information we have collected or disclosed about you in the last year, along with the business or commercial purpose for collecting or selling your personal information; and the categories of third parties with whom we shared personal information.
• Provide access to and/or a copy of certain information we hold about you.
• Delete certain information we have about you.

You may be entitled to the information regarding any financial incentives we provide to you. In accordance with current legislation, you also have the right to be free from discrimination if you exercise specific rights. According to applicable law, some information (such as that which we gather about our employees or job applicants, or that which we gather from workers, business owners, directors, officers, or contractors in the course of our provision or receipt of business-related services) may not be subject to such requests.

If you would like to exercise any of these rights, please send an email to services@transcriptionhub.com from your registered email address. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.

Residents of California have the option to refuse the "selling" of their personal information. In accordance with how the California Consumer Privacy Act ("CCPA") and its related regulations define the term "sale," Transcription Hub does not engage in the "selling" of your personal information. However, some people believe that if a website uses a third party's cookies or other similar technology for its own analytics or advertising purposes, the website is engaging in a "sale" under the CCPA if the third party has any ability to use, disclose, or retain the data to improve their service or to take actions beyond the most narrowly drawn boundaries of merely providing their service to the website/app.

Some hold to this viewpoint even when the third party receives payment from the website (and not the other way around), and in the majority of cases, they do so by giving them the chance to collect data themselves rather than giving them access to personal information. You might consider Transcription Hub to have "sold" what the CCPA refers to as "identifiers" (like IP addresses), "internet or other electronic network activity information," (like information regarding a person's browsing interactions on the Transcription Hub site), and "commercial information" (like the fact that a browser visited a page targeted to people who are interested in products or services).

Some take this position even when the website pays the third party (not vice versa), and in most cases merely provides the third party with an opportunity to collect data directly, instead of providing personal information to the third party. If you take the position that any of those relationships involve a "sale" within the meaning of the CCPA, then you may consider Transcription Hub to have "sold" what the CCPA calls "identifiers" (like IP addresses), "internet or other electronic network activity information" (like information regarding an individual's browsing interactions on the Transcription Hub site), and "commercial information" (like the fact that a browser visited a page directed to people who are considering obtaining services from us) to those sorts of companies. You have the option to opt out of this activity by following the instructions in the above section on tailored online advertising, even though Transcription Hub does not consider these to be "sales" as that term is defined under the CCPA.

Nevada Rights:

In accordance with Nevada law, some residents of the state have the option to refuse the transfer of "personally identifiable information" to a third party for that party to licence or sell to other parties. First and last name, address, email address, phone number, Social Security Number, or another identifier that enables a particular person to be contacted both physically and online are examples of "personally identifiable information." We don't engage in this practice, but if you live in Nevada and have used our products or services, you can contact us at services@transcriptionhub.com to request to be removed from any foreseeable future sales. Please be aware that we will make a reasonable effort to confirm your identity and the legitimacy of your request. Once verified, we will maintain your request in the event our practices change.

Children:

Transcription Hub does not knowingly collect personal information (as defined in the Children's Online Privacy Protection Act) from children under the age of 13. If you are under the age of 13, please do not submit any personal information through the Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information on our Services without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to Transcription Hub through the Services, please contact us, and we will endeavor to delete that information from our databases.

Links to Other Websites / Services:

This Privacy Policy applies only to the Services. There may be links on our site to websites or services that are not under Transcription Hub's control or operation (the "Third Party Sites"). The Third-Party Sites are not covered by the policies and procedures we detailed in this article. The inclusion of links within our services does not constitute endorsement or approval by Transcription Hub of the Third-Party Sites. For information about those websites' privacy practices, we advise getting in touch with them directly.

Security:

Transcription Hub takes precautions to guard against the loss, unauthorised access, disclosure, modification, or destruction of personal data. We cannot guarantee that your personal information will never be used or disclosed in a way that is inconsistent with this Privacy Policy because no Internet, email, or other electronic transmission is ever completely secure or error-free. As a result, you should exercise special caution when deciding what information you provide to us.

Data Retention:

Unless a longer retention time is mandated or permitted by law, we will only keep personal data as long as it takes to accomplish the purposes listed in this privacy policy. We create backups of some data, which we may keep for longer than the original personal data, to ensure security and business continuity for the operations mentioned in this privacy policy.

Other Terms and Conditions:

Your access to and use of this Site is subject to any other agreements in place between us, including our Terms of Service located at: terms-use

Updates and Amendments to Privacy Policy:

By publishing an updated version of this privacy statement on our services, we reserve the right to periodically update and modify it. The updated version is valid as of the publication date. If we think there will be any significant changes, we will give you advance notice via the Services or any other available communication channel. All revisions shall be regarded accepted by you following this notice period.

Contacting Transcription Hub:

Please also feel free to contact us if you have any questions about Transcription Hub's Privacy Policy or the information practices of our Services.

You may contact us as follows:

• Mailing us at e24 Technologies, LLC DBA Transcription Hub 4580 KLAHANIE DR SE, NUM 127 ISSAQUAH, WA – 98029
• Calling us at 866-898-2181
• Emailing us at services@transcriptionhub.com

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.