Frequently Asked Questions - Delivery

We are located in the PST time zone. You will receive a reply within 4 hours to any inquiry Monday through Friday.

The countdown for turn around starts the next day after you place the order. For eg. if you have placed an order on a Monday, then the countdown starts from Tuesday. We do not count the day the order was placed for start of turn around time. This day is used to download the file and check it thoroughly for any issues before starting the transcription. We will send you an order confirmation only after the file has been screened and found to be free of any problems.

No, turn around does not include weekends and holidays; it is counted in business days.

Once the order has been completed, an email will be sent to the email id used to place the order intimating completion. You can log in to https://www.transcriptionhub.com with your user name and password and download the transcripts from your Dashboard.

The transcript is delivered as a MS Word document by default. However, if you require we could also deliver them in one of the following formats, namely, TXT, HTML, DOC, PDF or RTF. This will however have to be specified by you either via email/Contact us or in the Extra Notes section at the time of placing the order.

Even if your audio meets our minimum quality standards, audio with heavy accents, background noise, and/or highly obscure or technical content may take longer to transcribe and edit, to avoid this please take a look our tips Tips for Quailty Group Discussion / Focus Group Recording

At times the email notification may go into the spam folder. If you have not received an email from Transcription Hub, please check your spam folder.

Customers will be notified via email when the transcripts are completed. To access the transcripts, you will need to log into your account on https://www.transcriptionhub.com with your username and password. Once you are logged into your account, please look for the My Transcripts link on the left hand side of the screen. On clicking the link, you will get a display of all completed transcripts. You can now download your transcripts by clicking on the file.